Complaints Process

Step 1:

Please write either via post or email with details of your complaint setting out the reasons for your grievance together with dates, names of staff members you had dealings with, methods of communication and enclose any evidence which you feel supports your case.
Postal Address : Homepage Estate Agents, Unit16a, Furness House, Aghanloo Road, Limavady, BT490HE
Email : [email protected]

Step 2:

We will acknowledge receipt of your letter/email within 3 working days via the same method of contact.

Step 3:

We will review your complaint and provide you with a formal written outcome of their investigation within 15 working days of receiving the complaint.

Step 4:

If you are not satisfied with the response you may write to an alternative, more senior member of staff for consideration at the following address: Homepage Estate Agents, Unit16a, Furness House, Aghanloo Road Limavady, BT49 0HE Email: [email protected]

They will carry out a separate review of your complaint resulting in a final view (“Final View”) which will be sent to you within 15 working days of the matter being escalated to him.

Step 5:

Should you still be dissatisfied after receiving our Final View, then you have the option of referring your complaint to The Property Ombudsman. Please note you must refer your complaint to them within 12 months of receiving our Final View for the Ombudsman to consider it.

The Property Ombudsman, Milford House, 55 Milford Street, Salisbury SP1 2BP