Privacy policy
This privacy policy sets out how we use and protect any information that you give us when you use this website.
At Homepage we believe in the importance of looking after your information and ensuring you have maximum control over it, we’ve summarised the key points from within our Privacy Policy - but of course we suggest reading it in full.
1. Only those within our organisation with the appropriate access level are able to view your information & we restrict access on our end.
2. If you’d like to access, amend, restrict access to, or delete any information please contact [email protected]. See your full set of rights below.
3. If at any time you are concerned or have questions about how we might be handling your data, please reach out to our team at [email protected]. If you are unhappy about it, you can contact ico.org.uk
This Policy applies primarily to our customers but includes the relevant information in relation to other persons whose data we process. For the purpose of the EU General Data Protection Regulation (GDPR), the data controller is M&R Estates Limited and can be reached at:
Homepage, a trading name of M&R Estates Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We May Collect From You
Information you give us
You may give us information about you by filling in forms on clickhomepage.online (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a property, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph ID. We also collect contact and customer relationship information from our business contacts based on legitimate interest to pursue business activities, and employees / contractors based on contract.
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information based on our legitimate interest such as ensuring network and information security, i.e. the ability of our system to resist accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of our systems and the data processed; preventing errors; to continuously improve the website and its user interface; to administer our site and for internal operations, including troubleshooting, data analytics, testing, research, statistical and survey purposes e.g. based on user demographics, including in anonymised statistical- or pseudonymised form where appropriate; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; and to perform the contract with our registered users: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
With regard to each of your visits to our site we may automatically collect the following information based on our legitimate interest such as ensuring network and information security, i.e. the ability of our system to resist accidental events or unlawful or malicious actions that compromise the availability, authenticity, integrity and confidentiality of our systems and the data processed; preventing errors; to continuously improve the website and its user interface; to administer our site and for internal operations, including troubleshooting, data analytics, testing, research, statistical and survey purposes e.g. based on user demographics, including in anonymised statistical- or pseudonymised form where appropriate; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; and to perform the contract with our registered users: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Disclosure Of Your Information
We may share your personal information with any member of our group for internal administrative purposes, which includes our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including
Potential or actual Buyers / Sellers, conveyancing / legal service providers, and other service providers required to perform the contract that we have with you. Advertisers and advertising networks based on the cookies they place. Analytics service providers that we use in relation to our website. We may provide our advertisers with aggregate information about our users (for example, we may inform them that 1000 men aged under 40 have clicked on their advertisement on any given day). Analytics and search engine providers that assist us in the improvement and optimisation of our site. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of M&R Estates Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") subject to appropriate safeguards such as an adequacy decision, including EU-US Privacy Shield, or standard contract clauses. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How we use your personal data
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us at [email protected].
Your rights
Upon request, we shall provide the data that we process about you, including in a structured, commonly used and machine-readable format to port the data to another controller, plus information on the following:
(a) the purposes of the processing;
(b) the categories of personal data concerned;
(c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
(d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
(f) the right to lodge a complaint with the ico.org.uk or another competent supervisory authority;
(g) where the personal data are not collected from the data subject, any available information as to their source;
(h) the existence of automated decision-making, including profiling, including where necessary meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
Upon request, we are required to rectify any inaccurate data and complete our data where relevant. You are also entitled to request a restriction of data processing in line with Article 18 of the GDPR notably where you believe that your personal data is incorrect, for a period enabling us to verify the accuracy of the personal data, the processing of your personal data is unlawful but you do not want to have it deleted; we no longer need the personal data, but the data is required by you to hold the data for the establishment, exercise, or defence of a legal claim; where you have objected, pending the verification whether our legitimate grounds for processing override your rights.
You have the right to obtain the erasure of your data without undue delay where the personal data is no longer needed in relation to the purpose for which it was collected; you withdraw your consent on which the data is being processed; you object to processing in line with Article 21(2); or if your personal data has been unlawfully processed.
You retain the right to request us to refrain from processing your data for the purposes of marketing. To exercise such right, you may reply to any information we send you with a request that we refrain from sending any marketing correspondence, clicking an opt-out button in our email, or you can exercise this same right by contacting us electronically via email at [email protected].
Call Recording
To enhance our customer service and ensure compliance with regulatory requirements, we may record telephone calls. These recordings help us maintain quality standards, provide evidence of business transactions, and address any disputes that may arise. We take your privacy seriously and handle all recorded data in accordance with GDPR. Below, we outline the specifics of our call recording practices, including the purposes, legal basis, your rights, and our data retention policy.
Purpose of Call Recording : We record calls to provide evidence of property transactions, ensure compliance with industry regulations, and maintain the quality of our customer service.
Legal Basis : The legal basis for processing call recordings is our legitimate interest in delivering efficient and compliant estate agency services.
Customer Rights : You have the right to access, correct, or request deletion of your recorded calls. You can also object to the processing of your call recordings
Retention Period : Call recordings are securely stored and retained for a period necessary to fulfill the purposes outlined.
How long we keep personal data for
We will keep your Personal Data for the duration of the service and in accordance with your instructions or for such periods as may be required by law. If you close your user account, we may however retain the information that might later be needed to prove transactions in order to make claims or defend against claims,or prevent fraud or other unlawful or inappropriate behaviour.
Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Complaints
You can find a copy of our Complaints Procedure here Complaints Procedure.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected].
